Refund Policy

When you place an order, it's essential to inspect the items upon delivery to ensure they meet your expectations. While we strive to provide you with the best possible products and services, sometimes issues may arise during shipping or manufacturing. If you happen to receive a damaged, defective, or incorrect item, don't worry! Our team is here to assist you promptly.

Inspect Upon Delivery: Upon receiving your order, we kindly request that you carefully inspect each item for any visible damages or defects. If you notice any problems, please inform us immediately to initiate the resolution process.

Contacting Us: In case you identify any issues with your order, get in touch with our dedicated customer support team as soon as possible. You can reach us through our website, email, or telephone, and our friendly representatives will guide you through the necessary steps to address the problem.

Assessment and Resolution: Once you've contacted us about the issue, we will promptly assess the situation. Our team will work diligently to understand the problem and determine the appropriate course of action to resolve it to your satisfaction. We might ask for pictures or additional details to aid in our evaluation process.

Replacement or Refund: Depending on the nature of the problem, we will offer you suitable solutions, which could include sending a replacement item or processing a refund. Our priority is to ensure you receive the product you ordered in the best possible condition.

Exceptions/Non-Returnable Items:

While we strive to accommodate your needs, certain items fall under the category of non-returnable due to their unique characteristics or customization. Please take note of the following exceptions:

Custom Products: Items that are specially made or personalised according to your specific requirements are non-returnable. These products are created with utmost care and precision to cater to your individual preferences, making them unique to you.

Discounted or Sale Items: Products purchased at a discounted price or during a sale are considered final sale and are non-returnable. Such offers provide you with substantial savings but may come with the trade-off of not being eligible for return.

Queries and Concerns:

We understand that you may have questions or concerns about specific items and their eligibility for return. Our customer support team is available to address any queries you may have. Whether you are uncertain about a product's return policy or have questions regarding the return process, please feel free to reach out to us at any time. We are here to assist you in making an informed decision and ensuring a positive shopping experience.

Conclusion:

Our commitment to providing you with the best products and service is at the core of everything we do. If you encounter any damages, defects, or discrepancies with your order, do not hesitate to get in touch with us immediately. We value your satisfaction and will take all necessary measures to resolve the issue promptly. While certain items are non-returnable due to their customised or discounted nature, we are always available to address your concerns and provide you with the information you need for a smooth shopping experience. Your trust in us is essential, and we are dedicated to ensuring that every purchase you make meets your expectations.

Exchanges:

The most efficient way to receive a desired item is to initiate a return of the item you have and once it is approved, place a new order for the item you need.

Refunds:

We will inform you upon receipt and inspection of your returned item and inform you of whether the refund has been approved or not. Upon approval, the refund will be automatically issued to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.