Return Policy
Our Customer Satisfaction Guarantee: 30-Day Return Policy
At Frenchies Ltd, our customers satisfaction is our utmost priority. We want you to be 100% happy with your purchase, and to ensure that, we offer a 30-day return guarantee. This means that if you are not completely satisfied with your purchase for any reason, you have the option to return the item within 30 days of purchase in its original package and it sellable conditions.
Conditions for Returns
We understand that circumstances may change, and you may need to return an item. To be eligible for a return, please ensure that the following conditions are met:
- The item must be returned within 30 days from the date of purchase.
- The item should be unopened and in its original packaging to qualify for a return.
Customer Responsibility for Return Postage Costs
In the event that you wish to return an item due to a change of perspective or any other reason, please note that the customer will be responsible for covering the return postage costs. We advise using a reliable shipping method with tracking to ensure the safe return of the item.
Damaged Items: How to Proceed
We take quality control very seriously at Frenchies Ltd, and we understand that sometimes items may arrive damaged / wrong item. If your item arrives in a damaged / wrong condition, please follow these steps:
- Capture a clear photograph of the damaged / wrong item. We require these images for quality control purposes and to raise the issue with our shipping service provider.
- Contact our customer support team at info@frenchiesltd.com as soon as possible, providing the photograph of the damaged / wrong item and any relevant order details.
Damaged / Wrong Item Resolution
Once we receive the photograph of the damaged / wrong item, we will initiate the resolution process promptly. There are two possible resolutions in the case of a damaged / wrong item:
Replacement: If the item is still available in stock, we will immediately dispatch after receiving the incorrect item back then process a replacement to you, free of charge.
Refund: If the item is no longer available or if you prefer a refund, we will process the refund to your original payment method once the damage or wrong is confirmed.
Contact Us for Return Queries
For any questions or concerns related to returns or the 30-day return back guarantee, please don't hesitate to contact our customer support team at info@frenchiesltd.com. We are here to assist you and ensure that your shopping experience with Frenchies Ltd is as enjoyable and hassle-free as possible.